Our main form of communicating and providing customer support is through email correspondence. We are able to answer
any of the questions you may have and also provide you with links, examples , etc that will better explain the answers to your questions.

We prefer that if you are a Drundo customer that you submit a support request through our support site. By doing this
your request will be automatically linked to your account so we can easily find your account and you will be able to monitor the status of your support ticket.

Here are some things to remember when emailing us.

- Include your domain name (website name)
- Domain issues, Describe in detail what your problem is (try to be specific so we can pinpoint the issue faster)
- Email issues, please include the email address you are having a problem with.
- Login issues, please send us the username and password you are using so we can verify it.
- Database issue, let us know which database you are having a problem with.
- Billing, which credit card, dates amount, details, details, details.
- Abuse, the address of the material in question.

Please remember that we strive to answer all emails within 1 hour, and most are answered in substantially less time.