To determine the physical path of any of your web folders, create a new file called 'showpath.asp' and inside this file place the following code:

<%@LANGUAGE=VBSCRIPT%>
<%=Server.MapPath(".")%>

Upload this file to your web site, and pull it up in your web browser. You will see the physical path to the directory where the file is located
displayed in your web browser. If this doesn't work for you or you need additional assistance, please contact support.